CUB launches online outage reporting
CUB customers can now report and check the status of outages online by visiting outage.clintonub.com. Outages may also be reported by phone or text at 865-457-9232
Customers can now report and check the status of outages online.
They can visit the outage viewer website at outage.clintonub.com, click the triangle with the exclamation point in the menu bar at the bottom of the screen, and enter their 10-digit phone numbers.
CUB’s outage management system will then check whether an outage has already been reported for that location. If not, the customer can submit an outage report directly through the site.
General Manager Greg Fey said the reporting system does not replace the ability to report outages by phone or text at 865-457-9232.
“Instead, it provides an additional convenient option for customers to report an outage or check the status of service restoration from their smartphone or computer,” he said.
He also encouraged customers to contact CUB’s office during normal business hours to confirm the phone numbers on file for their accounts.
He said doing so helps ensure that both CUB’s automated outage reporting system and the new online reporting tool can properly recognize the customers’ numbers if they need to report service interruptions.
