Oak Ridge will begin sending notices of nonpayment of utility bills
Beginning in September, Oak Ridge Utility customers with past-due balances will begin seeing notices for nonpayment on their bills and will be subject to service disconnection.
The utility’s business office temporarily suspended disconnects in late March because the payment website was offline following the malware attack on the city’s network, and only limited forms of payment could be accepted.
Payments can be made online at payments.oakridgetn.gov, at the utilities’ business office, 200 S. Tulane Ave., in the overnight drop box in the parking lot, or by mailing to P.O. Box 1, Oak Ridge, TN 37831. To pay by phone, call 833- 268-4341.
If a customer needs assistance with payment, please contact the office at 865-425-3400 to discuss options for a payment plan.
Aid to Distressed Families of Appalachian Counties provides Oak Ridge residents assistance with utilities, rent, and housing.
The assistance application can be found at adfac.org/request-assistance/. ADFAC can be reached at 865-483-6028.
As a reminder, property owners have until Aug. 31 to pay their property taxes without interest or penalty. On Sept. 1, interest will begin to accrue on past-due accounts. Those who did not receive their property tax statements should call 865-425-3404 and ask for DeDe, the city’s tax specialist, or look up how much they owe online in order to pay on time.